Please read these terms carefully. By creating an account or using Closable, you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Closable ("Closable," "we," "us," or "our") governing your access to and use of the Closable platform, website, and related services (collectively, the "Service").
By accessing or using the Service, creating an account, or clicking "I agree," you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated into these Terms by reference.
If you are using Closable on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms, and the terms "you" and "your" refer to that entity.
You must be at least 18 years old to use the Service. By using the Service, you represent that you are at least 18 years of age.
Closable is a cloud-based proposal management platform that allows creative professionals and service providers to create, send, manage, and collect electronic signatures on business proposals. The Service includes:
We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice. We will not be liable to you for any modification, suspension, or discontinuation of the Service.
To use most features of the Service, you must register for an account. When registering, you agree to provide accurate, current, and complete information and to update it as necessary to keep it accurate.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:
We are not liable for any loss or damage arising from your failure to protect your account credentials.
Each subscription covers one user account. You may not share your account with others or create multiple accounts for the purpose of circumventing subscription fees.
Closable is offered on a subscription basis. Current pricing is displayed at closable.app/#pricing. We offer:
Subscriptions are billed in advance on a recurring basis (monthly or annually depending on your plan). Payment is processed through PayPal. By subscribing, you authorize us to charge your selected payment method on a recurring basis.
Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. You will receive a reminder email before your annual subscription renews.
We reserve the right to change subscription pricing. We will provide at least 30 days' notice of any price changes via email and/or in-app notification. Your continued use of the Service after the price change takes effect constitutes your agreement to pay the new price.
Monthly subscriptions: No refunds are issued for partial months. You may cancel at any time and retain access through the end of your current billing period.
Annual subscriptions: If you cancel within 14 days of your annual renewal date and have not substantially used the Service during that period, you may request a prorated refund by contacting [email protected]. Refund requests after 14 days will be evaluated on a case-by-case basis.
If a payment fails, we will notify you and may suspend your account until payment is resolved. You will have 7 days to update your payment information before your account is suspended.
We offer a 7-day free trial for new accounts. During the trial period, you have access to all features of the Service at no charge.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:
We reserve the right to investigate and take appropriate action against anyone who violates these provisions, including suspending or terminating accounts and reporting to law enforcement where appropriate.
You retain full ownership of all content you create, upload, or store within the Service ("Your Content"), including proposal text, pricing, templates, and any other materials. These Terms do not grant us any ownership rights over Your Content.
By using the Service, you grant Closable a limited, non-exclusive, royalty-free license to store, process, display, and transmit Your Content solely for the purpose of providing the Service to you. This license ends when you delete Your Content or close your account.
You are solely responsible for Your Content and the consequences of sharing it. You represent and warrant that:
While we take reasonable measures to protect your data, we recommend that you maintain your own backups of important proposal content. We are not responsible for any loss of data due to technical failures, though we will make reasonable efforts to recover data in such circumstances.
Electronic signatures collected through Closable are intended to comply with the U.S. Electronic Signatures in Global and National Commerce Act (ESIGN Act) and the Uniform Electronic Transactions Act (UETA), which recognize electronic signatures as legally binding in most circumstances.
When a client signs a proposal through Closable, we record the signer's name, email address, signature data, timestamp, and IP address. This information constitutes the audit trail for the electronic signature.
It is your responsibility to ensure that your use of electronic signatures complies with applicable laws in your jurisdiction and the jurisdiction of your clients. Certain types of agreements may require wet signatures or may not be enforceable with electronic signatures. We strongly recommend consulting a qualified attorney for any high-value or legally complex agreements.
Important: Closable provides electronic signature collection as a tool and does not provide legal advice. We make no guarantee that electronically signed proposals will be enforceable in all circumstances or jurisdictions. Always consult an attorney for legally significant agreements.
Signature records are retained for as long as the associated account is active and for up to 7 years after account deletion, to support legal compliance and dispute resolution.
The Service, including its software, design, interface, templates, and all associated intellectual property, is owned by Closable and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service without our written permission.
If you provide us with feedback, suggestions, or ideas about the Service ("Feedback"), you grant us a perpetual, irrevocable, royalty-free license to use that Feedback for any purpose without compensation to you.
The Closable name, logo, and related marks are trademarks of Closable. You may not use these marks without our prior written permission.
The Service integrates with or links to third-party services including Supabase (data storage), Netlify (hosting), and payment processors such as PayPal and Stripe (when you add payment links to proposals).
Your use of third-party services is governed by their respective terms of service and privacy policies. We are not responsible for the practices, content, or reliability of any third-party services. You use third-party services at your own risk.
We do not endorse any particular payment processor. Payment links you add to proposals are your responsibility, and any disputes arising from payment transactions are between you and your clients and/or the payment processor.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
To the fullest extent permitted by law, Closable disclaims all warranties, express or implied, including but not limited to:
Closable does not warrant that electronically signed proposals will be legally enforceable in your jurisdiction. Closable does not provide legal, financial, or professional advice of any kind.
To the fullest extent permitted by applicable law, Closable and its owners, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
In no event shall Closable's total liability to you for all claims arising from or related to the Service exceed the greater of (a) the amount you paid to Closable in the 12 months preceding the claim, or (b) $100 USD.
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so some of the above limitations may not apply to you.
You agree to indemnify, defend, and hold harmless Closable and its owners, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
You may cancel your subscription and close your account at any time through the account settings or by contacting us at [email protected]. Cancellation takes effect at the end of your current billing period for paid accounts.
We may suspend or terminate your account and access to the Service at any time, with or without notice, for any reason, including but not limited to:
Upon termination, your right to access and use the Service ceases immediately. We will retain your data for 30 days after termination, during which time you may request an export. After 30 days, your data will be permanently deleted except as required by law.
Sections of these Terms that by their nature should survive termination will survive, including sections on intellectual property, disclaimers, limitation of liability, indemnification, and governing law.
Before filing any formal legal claim, you agree to contact us at [email protected] and attempt to resolve the dispute informally. We will make reasonable efforts to resolve your concern within 30 days.
If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court, except that either party may bring claims in small claims court if the claims qualify.
You agree that any arbitration or legal proceeding shall be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against Closable.
Notwithstanding the above, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property rights or prevent imminent harm.
These Terms shall be governed by and construed in accordance with the laws of the State of Tennessee, United States, without regard to its conflict of law provisions. To the extent that any dispute is not subject to arbitration under Section 15, you consent to the exclusive jurisdiction and venue of the state and federal courts located in Tennessee.
We reserve the right to modify these Terms at any time. When we make material changes, we will:
Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service and may cancel your account.
If you have questions about these Terms or need to contact us for any legal matter, please reach out: